Furniture is often large and delicate. There are many procedures in the delivery process that must be followed to ensure a reliable, secure and efficient service. As a result, delays can occur during deliveries and extra time may be required.

It is important that someone is at delivery address to receive delivery of the purchase on the designated day. No specific time of delivery can be provided, unless previously discussed with Diane.. A four hour time frame is the most common guide provided.

If for any reason, someone is not available to accept goods on the arranged delivery day, a second delivery fee will be charged to return. Should you require to cancel a delivery, you must contact the factory prior to the delivery day to avoid having to pay a second delivery fee.

The delivery charge covers reasonable access and straight forward placement of purchased goods. Note, additional charges will apply for any above ground floor, difficult access deliveries, installation, and any other special requirements.

Our delivery team are unable to move or remove any of your existing furniture.

Should you require a second visit for any reason that could have been attended to on the initial delivery, additional charges will apply. For this reason we ask that all furniture is checked for any requirements requested to avoid any further charges.

Customers requiring delivery out of our normal delivery areas, once they discuss with Diane, you will be required to organise your own carrier or where possible a carrier will be recommended and arranged by our factory. All goods must be paid for in full prior to pick-up.

When receiving goods, please inspect thoroughly before signing “Received in good order” as any claims for scratches, marks, dents or other damages will not be accepted once signed.